(+612) 2531 5600
PO Box 1622 Colins Street West Victoria 8077 Australia
WHAT INFORMATION DOES THE C’ELIORE NATURAL COLLECT?
We collect two types of information: personally identifiable information and non-personally identifiable information.
Personally Identifiable Information
Personally identifiable information is information that identifies you or can be used to identify or contact you (“Personally Identifiable Information”).
When you visit the C’Eliore Natural website, you may be asked to provide certain Personally Identifiable Information about yourself on a voluntary basis such as when you: (i) register with us, (ii) shop at C’Eliore Natural online store, (iii) participate in contests, events or promotions, (iv) sign up via e-mail for our newsletters or to communicate with us, or (v) fill out online surveys. The requested information may include personal information such as your name, e-mail address, telephone number, and home address. For some activities, we may also ask you to create a password and to provide demographic information such as your birth date, postcode, and hair type. If demographic information is collected for an activity that also requires personal information, we may combine the demographic information with your personal information. This allows us to tailor the notices we send you and the content we provide you according to your preferences and interests.
We want to reiterate that you do not have to provide us with any Personally Identifiable Information to visit the C’Eliore Natural website. However, if you choose to withhold requested information, you may not be able to use all of the capabilities in the Network, such as purchasing goods and services through C’Eliore Natural or posting a user blog or product review on the Network.
If you wish to register with on the C’Eliore Natural website, you may be asked to supply personal information such as your full name and e-mail address. We may also ask you to provide demographic information such as your birth date, the postcode and state in which you live, and information about your hair type. C’Eliore Natural uses such information to periodically contact you with product information news, special offers and relevant announcements (including service announcements) and to provide other exclusive benefits to those who register on the Network.
Cocoblack Online Shop
Visitors purchasing goods and services through C’Eliore Natural will need to provide a valid debit/credit card number and expiration date or phone number(for mobile money payments), in addition to name, mailing address, phone number and e-mail address.
To participate in some of our contests, you may be asked to provide an e-mail address or user name, so that we can let you know if you won a prize. For other contests, we may request your name and home address in order to send you products or information by regular mail. All contests on the C’Eliore Natural website are administered by C’Eliore Natural unless offered by a sponsor in which case you give us your permission to share relevant information with that sponsor. In the same manner, if you opt-in to receive information regarding a promotion, you give us your permission to share your name, e-mail address, hair type, and location with the third party offering the promotion.
If you sign up for our email newsletter, we use your e-mail address to contact you regarding administrative notices, new product offerings and communications relevant to your use of the site. We will not send you promotions or announcements unless you give us permission to do so.
If you wish to post a product review, you will need to register on the C’Eliore Natural website. During that process, you will be asked to supply personal information such as your full name and e-mail address as well as to select a user name. These are discussed further below under Public Forums.
We may offer online polls to interact with visitors to the C’Eliore Natural website. You do not need to be a registered user to submit a response to a poll. However, information collected through a poll is anonymous; we cannot identify who is submitting a response or tie it to other personally identifiable information a user may have provided us through another means.
Non-Personally Identifiable Information
Some of the information that we collect as described above cannot be used by itself to identify or contact you, such as demographic information (like age or gender) and hair type (“Non-Personally Identifiable Information”). Non-Personally Identifiable Information may also include user IP addresses, browser types, domain names, and other anonymous statistical data involving the use of the C’Eliore Natural website and other websites linked to the C’Eliore Natural website, such as the domain name of the Web site from which you linked to the Network. Non-Personally Identifiable Information is used to help us understand who uses the C’Eliore Natural website and to improve and market the Sites.
WHO IS COLLECTING MY INFORMATION AND HOW WILL IT BE USED?
C’Eliore Natural collects the personal information you provide on the C’Eliore Natural website. We use Personally Identifiable Information as described above. We also use your Personally Identifiable Information for our internal marketing and demographic studies, so we can constantly improve the products and services we provide you and can better meet your needs.
We use Non-Personally Identifiable Information to help administer the C’Eliore Natural website. Non-Personally Identifiable Information may also be used to provide information about the C’Eliore Natural website to potential business partners and other unaffiliated entities. In addition, the demographic information (for example, age and postcode) you provide us may be disclosed in aggregate to third parties. However, this aggregate demographic information cannot be used to personally identify you or your computer.
As stated earlier, Non-Personally Identifiable Information does not identify you individually. However, when Non-Personally Identifiable Information and Personally Identifiable Information are combined, we refer to this as Personally Identifiable Information and the combined information will be treated by C’Eliore Natural as Personally Identifiable Information under this Agreement as long as it is so combined.
WITH WHOM DOES C’ELIORE NATURAL SHARE MY PERSONALLY IDENTIFIABLE INFORMATION?
C’Eliore Natural shares Personally Identifiable Information as described above. From time to time, C’Eliore Natural may also employ and share users’ Personally Identifiable Information with entities who use it solely to provide support for the internal operations of the C’Eliore Natural website (for example, online product fulfillment, online registration and email services, or technical support). These entities will not use your personal information for any other purpose, and have agreed to maintain the confidentiality, security, and integrity of the personal information they obtain from us.
We may disclose Personally Identifiable Information in the good faith belief that we are required to do so by law, including but not limited to disclosure to law enforcement or other government officials in connection with an investigation of fraud, actual or alleged intellectual property infringement, or other activity that is illegal or may expose you or us to legal liability.
Except as specifically noted in this Policy, C’Eliore Natural does not sell, rent, or otherwise disclose Personally Identifiable Information collected from and about its users to third parties for promotional purposes. However, in the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, C’Eliore Natural’s user information may be transferred to C’Eliore Natural’s successor or assign, if permitted by and done in accordance with applicable law.
COOKIES AND CLEAR GIFS
Clear GIFs, sometimes called “Web bugs,” are file objects, usually a graphic image such as a transparent one pixel-by-one pixel GIF (Graphics Interchange Format, one of the two most common file formats for images on the Web), that are placed on a Web page or in an e-mail message to monitor user behavior. The GIF tells us the IP address of the computer that fetched our page, the URL of the page the GIF is on, the time the page was viewed, the type of browser used, and can tell us a previously set cookie value. This anonymous information is returned by the clear GIF to C’Eliore Natural and we use this information to accurately count visitors across the C’Eliore Natural website and understand how they navigate and use the Network. C’Eliore Natural does not combine information gathered through clear GIFs with your Personally Identifiable Information.
Other information passively collected by C’Eliore Natural is in the form of logs – files that record website activity and gather statistics about web users’ browsing habits. These entries are generated anonymously, and help C’Eliore Natural determine (among other things) how many and how often users have visited the C’Eliore Natural website, which pages they’ve visited, and other similar data. We also use the log file entries for our internal marketing and demographic studies, so we can constantly improve the online services we provide you. Log files are used internally only, and are not associated with any particular user, computer, or browser.
LINKING TO THIRD PARTY SITES
To provide relevant information not found on the C’Eliore Natural website, to facilitate online shopping, and to allow you to interact with other Web sites on which you may have accounts (such as Facebook and other social media sites), C’Eliore Natural may provide links or embed third-party applications that allow login from our websites to third party websites. C’Eliore Natural will notify users when they are leaving the C’Eliore Natural website or otherwise indicate that you will be going to a third-party’s site. Your use of these websites or applications is subject to the third parties’ privacy policies, and we encourage you to read the third-party sites’ privacy policies before submitting personal or other information or using the applications.
If you do not want C’Eliore Natural to send you e-mail or otherwise contact you about our products or services, you can opt-out at the time of registration or at the time of information collection. If you are receiving e-mails and at a later date you choose to opt-out and have your name removed from C’Eliore Natural’ e-mailing list, you can do so by using the “unsubscribe” link included with a C’Eliore Natural e-mail.
Please note that “welcome” and service e-mail communications are not promotional in nature and, therefore, an opt-out is not provided. These are simply to notify the user of a service they recently signed up for or to notify the user of website issues.
SAFEGUARDING YOUR PERSONAL INFORMATION
Whenever you voluntarily disclose personal information online – for example on message boards, through e-mail or in chat areas – that information can be collected and used by others.
No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personally Identifiable Information, we cannot guarantee its absolute security.
C’Eliore Natural is concerned about the safety of children when they use the Internet. However, the C’Eliore Natural website are neither directed nor targeted to children under 13 years old. Consistent with the Children’s Online Privacy Protection Act, C’Eliore Natural has no intention to knowingly collect any Personally Identifiable Information from individuals under the age of 13 years. If C’Eliore Natural learns that a child under the age of 13 years has provided Personally Identifiable Information to the C’Eliore Natural website without verifiable parental consent, C’Eliore Natural will use commercially reasonable efforts to delete such information from its databases. If you believe your child, who is under 13, has submitted Personally Identifiable Information to the C’Eliore Natural website, please contact us via one of the methods described on our Contact Us page. We strongly encourage parents to monitor their children’s use of the Web.
REVIEW, UPDATE AND REMOVAL OF PERSONAL INFORMATION
If you have registered with the Site, you may at any time review and update the contact information we have for you or inform us that you want us to remove your information from our database by either visiting the online profile section of one of our sites or contacting us by clicking here. Your account can be deleted or deactivated, but doing so will result in your not being able to access member services.
C’Eliore Natural welcomes your feedback, questions, comments and concerns regarding your use of the C’Eliore Natural website and any third-party websites linked to the C’Eliore Natural website. Inquiries regarding the C’Eliore Natural website may be made by contacting us via one of the methods described on our Contact Us page.
Rights of EU Citizens under GDPR
Under the GDPR, EU citizens have the right to request the following information from us:
• What Personal Information we hold about you, and for what purpose.
• Access to the Personal Information we hold about you.
• The right to correct Personal Information we hold about you.
• The right to withdraw consent for any use of your Personal Information by us.
• The right to object to any use of your Personal Information by us.
• The right to have your Personal Information deleted from our database.
• The right to ask for Personal Information to be transferred either back to you or to another data controller.
Any GDPR request must be made sending an email to firstname.lastname@example.org.
Transparency of Personal Information
Retention of Personal Information
Your Personal Information will be retained by us for no longer than is necessary to fulfill the purpose for which it was collected, or as if required by law. When your Personal Information is deleted, it shall be deleted across all of our platforms and no longer shared with our business partners.